HPSM 6272 - METHODS IN HEALTHCARE QUALITY

[3 Credits]

This course is an in-depth presentation of methods and techniques for evaluating, monitoring, and improving the quality of healthcare. General approaches to the measurement of healthcare quality will be presented first. Report cards and provider profiles will then be discussed. After discussion of visual display of information, topics in statistical process control will be discussed in detail. Specific issues in healthcare measurement will then follow. A session will be devoted to patient satisfaction surveys. Additional sessions will concentrate on functional status measurement. Prerequisite: BIOS 6100.